Choose your postage option at the checkout, we have multiple options based on how quickly you wish to receive your order, please note these services are a guide and not guaranteed, due to the current and ongoing situation with Covid/Brexit delays are possible, they can vary depending on the location and time of the year.
We dispatch orders Monday to Friday Only, if you order for example on Friday, your parcel is likely to be dispatched early the following week.
You Will be advised by email when your order is dispatched, please take note of this and arrange for someone to be available to receive your parcel, if you do not receive your parcel within 7 days of the dispatch day you will need to contact us and notify us, if you fail to do so and its returned to us due to there being no one to receive your parcel you will be liable for the postage cost and charged appropriately for re-delivery of the goods.
It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to receive the parcel. You will receive notification in advance via text with your date and time slot, If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. Alternatively, the parcel can be left in a safe location on the property at your discretion such as porches with a door, sheds or greenhouses and garages, however as a customer, it will be your responsibility to follow the prompts to re arrange delerivery or change the date if you know that there’s a chance no one will be at home to receive, If a parcel is showing as being delivered but you are claiming non receipt of a parcel, please contact Us directly by email at trendytotsbaby@aol.com with your name and order number, Notification of such failures must be made within 7 working days from last day of expected delivery. Please allow 3-5 working days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods, Failure to raise an initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.
RETURNS POLICY
In the unlikely event that you are not entirely satisfied with your purchase, you can simply return them to us for a refund provided:
* Items are returned within 14 days of the delivery date (excludes personalised items)
* Items are in their original, unworn, resalable condition
* Items have all the packaging and Tags intact (Shoes must be returned in their original box)
ITEMS RETURNED AFTER THE 14 DAYS
We will accept returns On full priced items, however, these will be credit note only, no refund will be offered. Any item returned to us must be returned within 21 days of receiving you receiving your order (items that are purchased in the sale or where a discount code has been used are excluded)
We Do Not accept any returns for unwanted items after the returns period above, if you try to make an unauthorised return, we will send it back to you and charge you the delivery costs.
DO I HAVE TO PAY TO RETURN AN ITEM?
Yes, as the buyer you will be responsible for the cost of your return postage via which ever postal service you choose.
HOW DO I RETURN MY ITEM?
Simply pop your name and order number in with your items and send back to the returns address below. Please retain proof of postage for your records in case of loss of parcel (we are not responsible for missing parcels being returned to us)
WHAT IS YOUR RETURNS ADDRESS?
Trendy Tots Baby Boutique
2A New Market Walk
St Tydfil shopping centre
Merthyr Tydfil
Cf478EL
CAN I EXCHANGE AN ITEM?
Unfortunately, We do not offer exchanges, should you wish to change the size of your item simply place a new order for the required size.
FAULTY/DAMAGED ITEM?
If you have received items which is damaged, faulty or incorrect, please report this to us within 48 hours of receiving your order so that we can rectify the situation as quickly as possible.
Claims for damaged/faulty items, will only be accepted if the items are returned to us and inspected, please bear in mind that items showing defects deemed to be due to accidental damage, general wear and tear, age or neglect will not be regarded as faulty.
PERSONALISED ITEMS
All personalised items are excluded from our returns policy.
REFUNDS
If your return has been accepted, your refund will be processed and applied to your original payment method, please allow up to 2 weeks for this process.
ADDITIONAL INFORMATION
Your original shipping costs are not refundable, if you have received free shipping for spending over a certain amount and your refund takes your total under this spend threshold, we will also deduct the cost of shipping fee from your order
We reserve the right to not issue a refund if the items have been returned outside of the returns policy above